Connie MontalboJan 22, 20205 min readIt's Our Policy & It Won't Help You!Routine night-shift staffing on my L&D unit was four nurses and a tech. Some nights were slower than others and as happens in the world...
Connie MontalboSep 13, 20193 min readIf You Give a Disruptor a Cookie!If you give a disruptor a cookie...they will know their behavior is okay. Next, they will repeat the behavior, and eventually you will be...
Connie MontalboJul 21, 20193 min readNo Free Pass for Disruptive Patients (or Their Families)...There is a lot of disruption that doesn't turn violent, that causes just as much distress on a much more frequent basis!
Connie MontalboJul 4, 20196 min readGot Incivility? "F" It!!!!Ahhh, the 80/20 world – I finally had enough and decided to take the “F-It” approach. FEEL-IT – FIX-IT – FAKE-IT – FIND IT – FREE-IT
Connie MontalboJun 21, 20194 min readManaging Physician Incivility - 101I once witnessed a physician remove a placenta from a uterus and throw it against an OR wall, SpLaT! My first thought was, “WHY?” ...as in
Connie MontalboJun 3, 20194 min readStop asking WHY and Start asking HOW!Instead of me explaining why their behavior was wrong, I started asking them to explain to me why it was right. Why was it acceptable to...
Connie MontalboApr 12, 20193 min readGallop SaysGallop repeatedly says nurses are the most trusting and ethical profession! We have had that honor 17 of the 18 years Gallop has...
Connie MontalboApr 5, 20194 min readIt is a Journey...The BIG decision you need to make is whether or not you want to change your culture and end incivility once and for all. Many times, the...
Connie MontalboMar 25, 20193 min readPopcorn Ain't Free!The smell of popcorn and the loud laughter emanating from L&D was often a frustration for me. While they were eating popcorn and sharing...
